As we celebrate our one-year anniversary as an Acumatica Certified Partner, we can’t help but reflect on the incredible journey that brought us here. What started as a bold step into the Acumatica ecosystem has quickly evolved into a year filled with growth, learning, and significant milestones—all driven by our unwavering commitment to client success.
In just one year, we’ve not only strengthened our Acumatica expertise but also expanded our capabilities, doubled our team, and deepened the value we provide to clients. Here’s a look at the highlights that made this year unforgettable:
Achieving Gold Certified VAR Status: A Testament to Excellence
One of our proudest achievements this year was becoming an Acumatica Gold Certified Value-Added Reseller (VAR)—a milestone that reflects the hard work, expertise, and dedication of our entire team.
Reaching Gold Partner status isn’t just about numbers; it’s about consistently delivering value, mastering technical expertise, and ensuring client satisfaction. To achieve this, we met and exceeded rigorous benchmarks set by Acumatica in three key areas:
- Sales Performance – Successfully implementing Acumatica ERP solutions that drive real results for our clients, helping them scale and optimize operations.
- Technical Expertise – Continuously upskilling our team through Acumatica certifications and in-depth training, ensuring we stay ahead of industry trends and advancements.
- Customer Satisfaction – Earning outstanding client feedback by focusing on tailored solutions that meet each business’s unique needs.
This milestone wasn’t achieved overnight. It was the result of countless hours of dedication, strategic thinking, and a shared vision of helping businesses thrive through better ERP solutions.
Doubling Our Team to Better Serve Our Client
To keep up with our growing client base and increasing demand for in-house ERP support, we made a strategic decision to double the size of our team. This expansion has allowed us to provide faster response times, more comprehensive solutions, and a higher level of service to our clients.
One of the most impactful additions to our team has been the inclusion of experienced developers. Their expertise allows us to dive deeper into customizations, integrations, and technical troubleshooting, enabling us to offer fully tailored Acumatica solutions. With these new resources, we’re not just implementing ERP systems—we’re optimizing them for peak performance.
Building a Certified Acumatica Support Desk
Customer support has always been at the heart of what we do, but this year, we took it to the next level by launching our Acumatica Certified Support Desk.
The certification process was rigorous. We submitted a comprehensive training program to Acumatica that included:
- Detailed training materials for our support team
- Standard Operating Procedures (SOPs) to ensure consistent, high-quality service
- Key Performance Indicators (KPIs) to measure response times and resolution efficiency
- Real-world case studies demonstrating our ability to solve complex ERP challenges
Earning this certification means our clients can expect top-tier support from a team that not only understands Acumatica inside and out but is also dedicated to helping businesses run smoothly every single day.
6+ Client Go-Lives and Counting
Ultimately, success is measured by the impact we have on our clients. Over the past year, we’ve successfully completed 6+ client go-lives, helping businesses across industries transition to Acumatica Cloud ERP.
These go-lives weren’t just technical wins—they were transformational moments for our clients. From streamlining operations and improving financial visibility to empowering teams with real-time data, each go-live reinforced why we do what we do.
And we’re not slowing down. Our pipeline is growing, and we’re excited to help even more businesses make the leap to Acumatica.
Looking Ahead: More Growth, More Innovation
This past year has been nothing short of incredible, but we’re just getting started. Our focus for the future is simple—keep growing, keep innovating, and keep delivering real value to our clients.
With our expanded team, certified support desk, and deeper technical capabilities, we’re ready to take on more complex projects, build stronger client partnerships, and continue pushing the boundaries of what’s possible with Acumatica ERP.
